Services > Process Consultation
Process consultation is an approach to the consulting engagement that focuses on the work of groups and development of systems from within the organization. This approach requires content expertise, relationship building to coach leaders inside the organization and group process facilitation skills to engage groups. The process work normally involves some aspect of design, development or change in work systems.
Process consultation encompasses all types of engagements, but focuses attention on the following:
- Dynamic group agenda setting
- participative learning and decision making within groups
- group roles and leadership
- communication processes including delivery of effective feedback
- conflict resolution
- shared understanding of group expectations